Summer Snowdrops

TERMS OF SALE

LAST UPDATED: 2 JUNE 2026

These Terms of Sale apply to all on‑line lessons and consultations provided by Milena Kavrakova.
By booking an on‑line lesson or consultation through this website, learners/clients agree to the following terms.

PART A — LESSONS

1. Lessons

On‑line lessons are 60‑minute interactive sessions.

2. Lesson Date Booking Fee

A lesson date is agreed on by the learner and Milena Kavrakova via email.
Milena Kavrakova then sends the learner a link to a secure booking page.
To secure the lesson date, the learner is required to pay the £5 booking fee. The booking fee is not refundable or transferable, unless the pre‑booked lesson date is rescheduled by Milena Kavrakova or cancelled by Milena Kavrakova.

3. Lesson Payment

After the lesson, Milena Kavrakova sends the learner a link to a secure payment page.
The remaining balance of £35 is due immediately after the lesson.

4. Lesson Non‑Payment

If payment for a lesson is not received, Milena Kavrakova will send a reminder.
If payment is still not made, no further lessons will be offered until the outstanding balance is settled.

5. First Lesson

The first lesson is booked and paid for in the same way as all subsequent lessons.
It is an initial session during which both the learner and Milena Kavrakova can determine whether they are a good fit.
If either party decides that they are not a good fit, the payment for the first lesson will be refunded.

6. Lesson Rescheduling

If a learner cannot attend the pre‑booked lesson date, they must inform Milena Kavrakova via email that they wish to reschedule.
A new lesson date is then agreed on between the learner and Milena Kavrakova via email.
Milena Kavrakova then sends the learner a link to a secure booking page.
To secure the new lesson date, the learner is required to pay a new £5 booking fee. Booking fees are not transferable between dates.

7. Lesson Cancellation

If a learner cancels a lesson date, the booking fee is retained by Milena Kavrakova.
If a lesson date is cancelled by Milena Kavrakova, the booking fee is refunded to the learner in full.

8. Lesson No‑Show Policy

In the case of a no‑show to a lesson that has not been cancelled or rescheduled in advance, full payment of £5 booking fee + £35 remaining lesson fee is expected.

In exceptional circumstances such as medical or personal emergencies, and when the learner informs Milena Kavrakova, only the £5 booking fee is retained and the remaining balance will not be required.

9. Lesson Refunds

9.1 First Lesson Refund

The first lesson is fully refundable if either party decides that they are not a good fit.

9.2 Refunds When Milena Kavrakova Cancels or Reschedules

If a lesson date is cancelled or rescheduled by Milena Kavrakova, the £5 booking fee will be refunded in full.

9.3 Exceptional Circumstances

In exceptional circumstances such as medical or personal emergencies, refunds may be issued at the discretion of Milena Kavrakova.

10. Right to Discontinue Lessons

Milena Kavrakova reserves the right to discontinue lessons at any point if she determines that the relationship is no longer a good fit.

11. Lessons Confidentiality

All lessons are private.
Information shared by the learner will be treated as confidential and will not be disclosed in a way that identifies them personally.

Milena Kavrakova may use anonymised examples, themes, or situations from lessons in her educational content, writing, or videos, provided that all identifying details are removed and the learner cannot be recognised.

12. Amendments to the Terms and Conditions

If these policies are updated, learners will be informed by email.
By continuing to book lessons after an update, learners agree to the revised policies.

PART B — CONSULTATIONS

13. Consultations

Consultations are 60‑minute conversational sessions that aim to support the client on their creative journey.

Before booking a consultation, clients are asked to review the list of areas in which Milena Kavrakova has lived experience, to ensure that the questions and topics they wish to explore align with her lived experience.

In the consultation, clients are expected to share their current position in their creative journey, bring their questions, and hear Milena Kavrakova’s insights based on her personal experience.

14. Consultations Disclaimer

Any insights shared during consultations are based solely on Milena Kavrakova’s personal lived experience and do not constitute professional, therapeutic, legal, financial, or business advice. No specific outcomes or results are guaranteed. Clients remain fully responsible for their own decisions, actions, and interpretations, and Milena Kavrakova accepts no liability for any outcomes arising from how clients choose to use or apply the insights shared.

15. Consultation Date Booking Fee

A consultation date is agreed on by the client and Milena Kavrakova via email.
Milena Kavrakova then sends the client a link to a secure booking page.
To secure the consultation date, the client is required to pay the £5 booking fee.

The booking fee is not refundable or transferable, unless the pre‑booked consultation date is rescheduled by Milena Kavrakova or cancelled by Milena Kavrakova.

16. Consultation Payment

After the consultation, Milena Kavrakova sends the client a link to a secure payment page.
The remaining balance of £35 is due immediately after the consultation.

17. Consultation Non‑Payment

If payment for a consultation is not received, Milena Kavrakova will send a reminder.
If payment is still not made, no further consultations will be offered until the outstanding balance is settled.

18. First Consultation

The first consultation is booked and paid for in the same way as all subsequent consultations.
It is an initial session during which both the client and Milena Kavrakova can determine whether they are a good fit.
If either party decides that they are not a good fit, the payment for the first consultation will be refunded.

19. Consultation Rescheduling

If a client cannot attend the pre‑booked consultation date, they must inform Milena Kavrakova via email that they wish to reschedule.
A new consultation date is then agreed on between the client and Milena Kavrakova via email.
Milena Kavrakova then sends the client a link to a secure booking page.
To secure the new consultation date, the client is required to pay a new £5 booking fee. Booking fees are not transferable between dates.

20. Consultation Cancellation

If a client cancels a consultation date, the booking fee is retained by Milena Kavrakova.
If a consultation date is cancelled by Milena Kavrakova, the booking fee is refunded to the client in full.

21. Consultation No‑Show Policy

In the case of a no‑show to a consultation that has not been cancelled or rescheduled in advance, full payment of £5 booking fee + £35 remaining consultation fee is expected.

In exceptional circumstances such as medical or personal emergencies, and when the learner informs Milena Kavrakova, only the £5 booking fee is retained and the remaining balance will not be required.

22. Consultation Refunds

22.1 First Consultation Refund

The first consultation is fully refundable if either party decides that they are not a good fit.

22.2 Refunds When Milena Kavrakova Cancels or Reschedules

If a consultation date is cancelled or rescheduled by Milena Kavrakova, the £5 booking fee will be refunded in full.

22.3 Exceptional Circumstances

In exceptional circumstances such as medical or personal emergencies, refunds may be issued at the discretion of Milena Kavrakova.

23. Right to Discontinue Consultations

Milena Kavrakova reserves the right to discontinue consultations at any point if she determines that the relationship is no longer a good fit.

24. Consultations Confidentiality

All consultations are private.
Information shared by the client will be treated as confidential and will not be disclosed in a way that identifies them personally.

Milena Kavrakova may use anonymised examples, themes, or situations from consultations in her educational content, writing, or videos, provided that all identifying details are removed and the client cannot be recognised.

25. Amendments to the Terms and Conditions

If these policies are updated, clients will be informed by email.
By continuing to book consultations after an update, clients agree to the revised policies.